Managed Security services

Managed IT Services — The Best in Kenya & Africa

Keep your IT infrastructure reliable, scalable, and aligned with your business growth with Fanan Limited. With over 6 years of experience, we’re your trusted partner in managing, optimizing, and evolving all aspects of your IT environment. Our transparent service delivery is documented through clear SLAs, KPIs, and regular reporting, ensuring you always stay informed.

Managed IT services provide a cost-effective way to maintain stable, relevant, and secure IT systems—no matter your industry or company size.

One Partner, All Your IT Needs

A Managed Service Provider (MSP) like Fanan Limited oversees your entire IT landscape—covering hardware, software, security, and support—according to agreed service levels. Our team can handle all tasks from daily monitoring and troubleshooting to long-term planning and infrastructure upgrades, seamlessly collaborating with your internal team or other service providers.

IT Components We Manage

Every organization has unique infrastructure, but typical components include:

• Servers & storage
• Network devices & switches
• Cloud services (AWS, Azure, etc.)
• End-user devices & desktops
• Applications & databases
• Security solutions & firewalls
• Backup & disaster recovery systems

(Customizable based on your specific setup)

Who Needs Managed IT Services?

Managed IT support benefits any organization without a full in-house IT team or those seeking to augment their existing capabilities. Whether you need full outsourcing or just specific services (like help desk, cybersecurity, or cloud management), Fanan Limited offers flexible, scalable solutions. Many clients work with us in split-responsibility arrangements, collaborating closely with their internal teams.

Our Managed IT Service Offerings

1. IT Infrastructure Assessment & Optimization

• Evaluating your current IT setup for scalability, efficiency, and security
• Developing a strategic roadmap with tactical improvement solutions
• Cost optimization to maximize your IT investments

2. 24/7 Infrastructure Monitoring & Management

• Using tools like Prometheus or Nagios for real-time health checks and alerts
• Regular reporting on uptime, response times, and performance
• Troubleshooting to maintain productivity

3. IT Infrastructure Administration

• User & access management
• Software updates & configuration
• Server, network, and data center management (cloud & on-premises)
• Virtual desktop & cloud services administration
• Vulnerability assessments and compliance reviews (HIPAA, GDPR, PCI DSS, etc.)

4. Help Desk Support

• Level 1: Basic user issues & troubleshooting
• Level 2: Complex technical and infrastructure problems
• Level 3: Application-level issues & advanced infrastructure support

5. Cloud Management

• Managing multi-cloud environments (AWS, Azure, etc.)
• Cloud deployment, migration, and optimization
• Continuous monitoring and cost management

6. Managed Application & DevOps Services

• Application monitoring & troubleshooting
• Modernization and re-engineering
• CI/CD pipeline deployment and automation
• Containerization strategies using Kubernetes or Apache Mesos

7. Managed Security & Compliance

• Regular security audits & vulnerability scans
• Penetration testing & incident response planning
• Compliance assessments (GDPR, HIPAA, PCI DSS)

Why Every Business Needs Managed IT

Whether you have dedicated staff or a handful of tech-savvy employees, no business is immune to the complexities of modern IT—cloud, mobile, IoT, and cybersecurity threats make dedicated management essential. Managed IT services ensure your infrastructure is reliable, secure, and prepared for future growth.

Flexible Service Plans – Tailored for Your Business

Our Support Care plans are designed specifically for small and medium-sized businesses (SMBs). They offer proactive and reactive support, with remote engineers providing expert advice and support for daily issues and strategic planning. The Total Care plan adds a multi-layered cybersecurity defense to keep your business protected from cyber threats.

Support Care Benefits:

• Maintains optimal IT performance
• 24/7 help desk support
• Personalized services aligned with your business needs
• Expert guidance for informed decision-making

Total Care Benefits:

• Employee training on security best practices
• Real-time threat detection and containment
• Customer and partner assurance of security
• Potential reductions in cyber insurance premiums
• Rapid incident response and recovery

Ready to Optimize Your IT?

Help us understand your needs—spend just 5 minutes to get a tailored quote and service plan. We’re committed to enhancing your infrastructure’s stability, security, and flexibility.

Partner with Fanan Limited — the leader in Managed IT Services across Kenya and Africa. Let us help you streamline operations, reduce costs, and stay ahead in the digital age.

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