Managed Security services

Managed IT Services

Keep your IT infrastructure stable and scalable with Fanan Limited

With 6 years in IT, Fanan Limited can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.

Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs.

One Team for All Your IT Tasks

A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, Fanan Limited can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

IT components we manage

* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.

Who needs managed IT services?

“The obvious answer would be any company without an in-house IT team that still needs to guarantee the smooth functioning of its IT infrastructure. But it doesn’t mean you can’t benefit from working with an MSP even if you have full-time or part-time IT experts. The beauty of managed IT services is flexibility and on-demand scalability. You can outsource only one IT direction (say, help desk or DevOps) or even a single role that’s missing from your team. At Fanan Limited, we have plenty of experience working on split-responsibility projects where our experts collaborate with the client’s IT team or other MSPs.”

IT infrastructure assessment

Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure cost optimization.

IT infrastructure monitoring 24/7

Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain infrastructure productivity.
Managed Network Operations Center (NOC).

IT infrastructure administration

User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

L1 help desk – resolution of basic user issues.
L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.

Cloud management

AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.

Managed application services

Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

Deployment of CI/CD pipeline.
Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
Implementation of test automation.
Design of an automated monitoring solution.

Managed security

Security audits.
Vulnerability assessment.
Penetration testing.
Compliance program planning/assessment.

Businesses of every size need IT support.

Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s “IT” is not covered by their area of expertise.

While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.

What Are Managed IT Services Plans?

Managed IT services plans consist of multiple types of managed services that are bundled together for purposes of customer convenience and cost savings. Managed IT services plans generally provide a combination of proactive and responsive IT support to customers, helping them to proactively maintain their IT infrastructure but also responding quickly to any technical support issues that arise. Managed IT services plans commonly include offerings such as managed patching, help desk services, infrastructure monitoring and alerting, application management, and technical consulting.

Fanan Support Care was specifically designed to meet the IT management needs of small and medium-sized businesses (SMBs). Our certified engineering team provides your business with both proactive and responsive support to maintain the health of your IT infrastructure. The plan includes remote engineers who will provide you with expert consultation and support on IT matters ranging from day-to-day technology issues to long-term planning. Providing an additional layer of support, our 24-hour help desk is there to assist your employees to resolve any technology issues that may arise.

Support Care benefits include:

Maintains IT performance to keep your business productive and efficient
24-hour help desk ensures that employees get the help they need to stay productive
Personalized services from engineers who get to know your business and IT infrastructure
Expertise that empowers your business to make smart and informed IT decisions

The Fanan Total Care plan meets the cybersecurity and IT management needs of small and medium-sized businesses (SMBs). In addition to infrastructure and user support services to keep your IT healthy and running smoothly, the Total Care plan also protects your business with a multi-layered cybersecurity defense. With a combination of preventive and responsive solutions, the Total Care plan reduces the likelihood of cyberattacks while also ensuring a swift, effective incident response should an attack occur.

Total Care benefits include:

Empowers employees to protect your business against social engineering attacks
24/7/365 monitoring reduces cyber risk by quickly identifying and containing threats
Assures your customers, partners, and vendors that your infrastructure is secure
Helps with qualifying and obtaining lower premiums for cyber insurance